Processes determine the outcomes



One of my professional job is to coach n lead clients to collect facts, analyse the situations, prioritize and organize the resources, control the risks, manage the processes and monitor the outcomes. Review results and take actions for further improvement is a must. I normally will guide them to view things from different angles by providing scenarios n give alternative solutions before making the judgement or decision.

Somehow, I felt a lot of people (be a corporate client, civil societies member, politician or general public) don’t appreciate this systematic n analytical approach in building a better policy, efficient work processes n system; or campaign strategies ; or progressive society n nation. They hate to listen to history & theory, they don’t like to analyse, and they don’t want detail discussions before decision making. They normally just want a direct answer n solution, black n white, yes or no (normally they will say just tell me what to do).

Many are emphasized the results / outcomes and neglected the processes to reached the final decision or conclusion. May be it is the failure of our education system. Many of us are just lacking in analytical and critical thinking training and ability to do so.

May be u can call me old fashioned, outdated or meticulous, without going through these fundamental steps in critical and analytical thinking and decision making (include mapping), how are u going to learn to take charge, make changes n excel?

(I am experiencing occupational fatigue guiding these type of people for the past few years. I need a life mentor to enlightened me!)


Author: huichun

Originate from Taiping, now staying in Kuala Lumpur, Malayisia and working in a management consultancy and training firm. A typical Gemini that like to poke the nose in everything, everywhere. Like to cook, travel, read, share views with others,help the needy.......... Currently the main concerns are Malaysia civil society & politics, world environmental issues and managing a community library in KL.

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